1. What types of vacation homes do you offer?
We offer a diverse range of vacation homes, including apartments, villas, and luxury residences, catering to various preferences and group sizes.
2. How do I book a vacation home?
Booking is easy! Simply visit our website, choose your desired property, select your dates, and follow the secure booking process.
3. What amenities are included in the vacation homes?
Our vacation homes come fully equipped with essential amenities such as kitchen appliances, Wi-Fi, Smart TV, and more. The specific amenities vary by property, so check the listing for details.
4. Are the vacation homes located in safe neighborhoods?
Yes, all our vacation homes are situated in secure and reputable neighborhoods in Dubai. We prioritize the safety and comfort of our guests.
5. What is the cancellation policy?
Our cancellation policy is non-refundable. Once a booking is made, it cannot be canceled, and the full amount will be charged.
6. Can I modify my reservation dates?
Yes, modifications are possible based on availability. Contact our customer service team, and they will assist you in adjusting your reservation.
7. Are pets allowed in the vacation homes?
Pet policies differ for each property. Please check the specific listing or contact us for information regarding pet-friendly accommodations.
8. Is housekeeping included?
We provide once a week cleaning as part of your stay. If you require more frequent cleaning, additional charges will apply. Please contact us to arrange additional cleaning services.
9. How do I check-in/check-out?
Check-in time is at 3 pm, and check-out time is at 11 am. You can request an early check-in or late checkout, but please note that this will incur an additional cost.
10. Do you offer long-term rental options?
Yes, we do offer long-term rental options for some properties. Please contact our team for more information and special rates.
11. Are parties allowed in the property?
No, parties are not allowed in our vacation homes. We strive to maintain a peaceful and enjoyable atmosphere for all our guests.
12. What ID do I need to book?
Either an Emirates ID or a passport should work for the booking process.
13. Can I get an extra bed for a child?
Yes, you can request an extra bed for a child, depending on availability.
14. Can I check in late at night?
We can arrange a self-check-in as long as we have approved your ID and confirmed booking. Please contact us in advance to make necessary arrangements.
15. Is there parking available?
Many of our properties offer secure parking facilities. Check the property details or contact us for specific information on parking availability.
16. Can I see the property before booking?
Yes, you can request to view the property before booking, if it's available. Please contact our customer service to arrange a viewing.
17. What is the check-in and check-out time?
Check-in time is at 3 pm, and check-out time is at 11 am. You can request an early check-in or late checkout, but this will be an additional cost.
18. Can we smoke on the premises?
Smoking is only allowed on the balcony. Please refrain from smoking in indoor areas to ensure the comfort of all guests.