Definitions used in these terms & conditions:
- The Company - Raine & Horne Vacation Homes Rental LLC (Fully registered with Dubai Tourism & Commerce Marketing)
- The Guest - The person signing the booking form.
- The Accommodation - The property mentioned in the booking form.
All bookings are considered unconfirmed until the guest receives written confirmation from Raine & Horne Vacation Homes Rental LLC.
Guests must provide passport copies 72 hours before arrival, and only those whose names are on the booking, with presented passport copies, are permitted to stay.
Breach of terms and conditions will result in immediate eviction without refund.
Full payment is required at the time of booking for confirmation.
No partial payments are accepted.
Booking confirmation will be sent to the registered email address upon completion.
Changing Reservation Dates and Cancellations
Changes to reservations require written approval from Raine & Horne Vacation Homes Rental LLC, at least 31 days before check-in.
Strict no-cancellation policy and it's non-refundable.
Check-in: 15:00, Check-out: 11:00.
Times are fixed for accommodation maintenance.
Early or late check-in/out requires prior written approval, or additional nights should be booked.
The accommodation will be in good condition and working order upon guest arrival.
Guests must promptly report any faults or damages to Raine & Horne Vacation Homes Rental LLC.
A security deposit of AED 1,000 - AED 2,000 (depending on the property) is collected at check-in and returned at check-out, minus charges for missing/damaged items.
Guests are responsible for the proper care of the accommodation and its contents.
Guests must adhere to UAE laws, avoiding disturbances and treating staff respectfully.
Immediate notification to Raine & Horne Vacation Homes Rental LLC is required for any breakage or damage.
Right of Entry
Raine & Horne Vacation Homes Rental LLC reserves the right to access accommodation for emergencies and repairs while respecting guest privacy.
Smoking & Pets
Smoking, parties, and pets are not allowed within Raine & Horne Vacation Homes Rental LLC accommodation.
Guests are strongly advised to obtain travel insurance covering personal belongings, cancellations, and medical treatment.
Waiver of Liability
Raine & Horne Holiday Homes and its representatives are not liable for death, personal injury, accidents, or damage or loss of personal belongings within the accommodation, amenities, or surroundings, including force majeure situations.
Problems and Appeals
Guests experiencing problems should contact Raine & Horne Vacation Homes Rental LLC promptly for resolution.
For inquiries or concerns about these terms and conditions, contact Raine & Horne Vacation Homes Rental LLC at email@example.com.